I'm a beginner, will this work for me?

Yes! We've had great success with beginner students. Whether you're a day one student or an accomplished amateur looking to take their playing to the next level we have the teachers for you. 

How do I upload a video?

Students upload their video via the "Practice Log" in the student portal. Once logged into the portal click on the clock icon on the left of your screen. Click "Add time" and upload your video and any other notes and press email to your teacher. You can do this directly from your phone or from a desktop. 

Am I required to submit a video?

Students may submit either audio or video files for review.  We recommend a video to maximize technical feedback. If a student would prefer to not upload audio or video they may simply ask their teacher for the next assignment at their leisure! 

Are my recordings private?

Yes, no one sees the material you submit but your teacher.  Correspondences are stored securely on our platform. 

How quickly do I receive feedback from my teacher?

We're committed to rapid turnaround, teachers will provide correspondence within two business days.

What is the refund policy?

We do not offer refunds for on subscriptions but if you would like to stop or pause your subscription simply email us at support@musicbymessage.com
 You will have access to your subscription until the end of the current billing period. All archived material will be waiting for you when you decide to rejoin.
You can cancel your auto-renewal at any time to avoid being charged again at the end of your subscription period.